Return & Exchange
Good news - returns from Australia are now FREE! To return an item to Slow Cartel please:
Go to this link and fill in your details to request a return ticket: https://slowcartel.com/returnlabel .
The return label will be available in 24-48 hours to download and print, and a copy will also be sent to your email address.
Indicate on the paper return invoice included in your order which items you are returning and the reason why. Pack your item(s) and invoice into a bag or box (ideally the original delivery box).
Attach the return label to the box, and drop off at any Australia post office. The tracking number on your label will allow you to track your package.
Returns are generally processed between 7-10 business days from receipt, and you will receive an email confirmation once your return has been processed.
We will accept returns within 30 days for a full refund and within 60 days for an exchange. Please feel free to reach out to our customer service team should you have any concerns around getting your return product back to us, we will be happy to help.
A small number of heavily discounted items may be marked FINAL SALE, in which case they are not eligible for refund or exchange.
Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. Please see the tips below for keeping your items in returnable condition:
Shoes scuff very easily on any hard surface. Always try on shoes on carpet. Shoe boxes are an important part of the product presentation and must be returned undamaged, along with the shoes.
- SWIMWEAR AND LINGERIE:
Please try on over underwear for sanitary reasons. Do not remove protective slip.
- TOPS AND DRESSES:
Please be careful of makeup or deodorant rubbing off on the garment.
Returns do take us 7-10 business days to process upon reaching our facility. Once your return is processed and your refund is issued, you will receive a refund confirmation email. Refunds can take several business days to reflect on your credit card account. This varies depending on your financial institution.
Shipping charges on expedited orders are not refundable.
If you receive an item that is damaged, please contact customer service immediately.
Slow Cartel only carries merchandise that is authentic, first-run, and purchased directly from the designer. Please be aware that even such products are not entirely free of workmanship errors, including occasional missing threads and similar defects. Products subject to distressing as part of the styling are also subject to increased chance of defect and do tend to wear out faster than normal.
For international customers, we will reimburse return transport costs on items with major defects, but we will handle shipping reimbursement for minor defects such as missing threads on a case-by-case basis. In general, we will reimburse return shipping charges for minor defects a maximum of five times per year, per customer.
Many products, particularly those with distressed styling, do wear out or develop holes with regular wear-and-tear over time. Slow Cartel warranties all products to be free of such problems for the first 90 days from the time of purchase, and will replace or refund your purchase in the event such a problem occurs. After 90 days, we will attempt to assist with repairs, including providing replacement hardware such as lost buttons or broken snaps to the extent these items or repair services are available from the designer, but we will not provide a complete replacement or refund for an unrepairable product after 90 days.